Privacy Policy

House of MØBLER Pty Ltd ABN 15 699 107 205, trading as MØBLER (“MØBLER”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with MØBLER, including through our website, showroom, enquiries, quotations, orders, deliveries and other communications.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on the nature of your interaction with MØBLER, we may collect information including:

  • your name and contact details;

  • residential, business, postal and delivery addresses;

  • telephone number and email address;

  • business or company details, including ABN or ACN where relevant;

  • information relating to enquiries, quotations and orders;

  • purchase and transaction history;

  • delivery and installation information;

  • payment and billing information;

  • correspondence and communications with us;

  • product preferences, enquiries, feedback and customer service history; and

  • technical information associated with your use of our website, including IP address, browser or device information, cookies, website analytics and advertising data.

We only seek to collect information that is reasonably necessary for our business activities and our relationship with you.

Where practicable, you may interact with MØBLER anonymously or using a pseudonym. However, there will be circumstances where we require your identity or contact details in order to respond to an enquiry, prepare a quotation, process an order, arrange delivery or otherwise provide our products or services.

2. How We Collect Personal Information

Where practicable, we collect personal information directly from you.

This may occur when you:

  • make an enquiry;

  • request a quotation;

  • place an order or purchase a product;

  • visit or communicate with our showroom or team;

  • arrange delivery or installation;

  • subscribe to our communications;

  • contact us by telephone, email, online form or social media;

  • interact with our website; or

  • otherwise provide information to us.

We may also receive personal information from third parties where this is reasonably necessary to provide our products or services, including delivery providers, payment providers, designers, architects, trade professionals or other parties involved in an order or project.

3. How We Use Personal Information

We may collect, hold and use personal information for purposes including:

  • responding to enquiries and providing product information;

  • preparing quotations and processing orders;

  • supplying, delivering and installing furniture and related products;

  • processing payments and maintaining transaction records;

  • communicating with you regarding an order, delivery or project;

  • providing after-sales service;

  • assessing and managing returns, repairs and warranty claims;

  • maintaining and improving our customer experience;

  • managing our website and digital services;

  • maintaining appropriate business, accounting and administrative records;

  • complying with our legal and regulatory obligations; and

  • protecting the legitimate interests, systems and operations of MØBLER.

We may also use your information, where permitted by law, to keep you informed about MØBLER, our collections, designers, new products, events and other news we believe may be relevant to you.

You may unsubscribe from marketing communications at any time using the unsubscribe facility included in our communications or by contacting us.

Where you request not to receive direct marketing communications, we will take reasonable steps to give effect to that request.

4. Disclosure of Personal Information

We do not sell your personal information.

Where reasonably necessary in conducting our business or fulfilling an order, we may disclose personal information to trusted third parties including:

  • manufacturers and suppliers;

  • freight, logistics, delivery and installation providers;

  • payment and financial service providers;

  • website, ecommerce and technology providers;

  • cloud storage and software providers;

  • marketing, analytics and communications platforms;

  • professional advisers, including accountants, lawyers and insurers; and

  • government agencies or regulatory authorities where required or authorised by law.

We only disclose information to the extent reasonably necessary for the relevant purpose.

5. Overseas Disclosure

MØBLER represents and works with international furniture manufacturers and service providers.

As a result, some personal information may be disclosed to, processed by or stored with organisations located outside Australia where reasonably necessary for us to conduct our business or fulfil your order.

These organisations may be located in Denmark and other European countries, as well as other countries in which our technology, ecommerce, cloud, payment, marketing or other service providers operate.

The particular countries involved may vary depending on the manufacturer, supplier, service provider and nature of the transaction.

Where applicable, we take reasonable steps to ensure that personal information disclosed overseas is handled appropriately and consistently with applicable Australian privacy requirements.

6. Website, Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and help us provide a more relevant online experience.

These technologies may collect information such as:

  • IP address;

  • browser and device type;

  • pages viewed;

  • time spent on our website;

  • referring websites;

  • general location information; and

  • interactions with our website.

We may use third-party analytics, ecommerce, advertising and marketing services in connection with our website.

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or experience of our website.

7. Payment Information

Payments may be processed using third-party payment providers.

Where a third-party payment provider processes a transaction, your payment information may be collected and handled directly by that provider in accordance with its own terms and privacy practices.

MØBLER does not unnecessarily retain complete credit card information where payments are processed through an external payment platform.

8. Accessing or Correcting Your Information

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

Please contact MØBLER using the contact details published on our website.

We may need to verify your identity before providing access to personal information or making certain changes.

There may be circumstances in which we are unable to provide access to some information, including where access is restricted or prohibited by law. Where required, we will explain the reason for our decision and any available complaint options.

We will take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and may be held by MØBLER or trusted third-party service providers.

While we take reasonable precautions to protect information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. External Links

Our website may contain links to websites operated by manufacturers, designers, suppliers or other third parties.

These websites are not controlled by MØBLER and may have their own privacy policies and information-handling practices.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

11. Privacy Enquiries & Complaints

If you have a question regarding this Privacy Policy, the way we handle personal information, or wish to make a privacy-related complaint, please contact MØBLER using the contact details published on our website.

Please provide sufficient information for us to understand and investigate your enquiry or complaint.

We will take reasonable steps to investigate privacy complaints promptly and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Further information regarding privacy rights in Australia is available from the OAIC.

12. Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or the way we handle personal information.

The current version will be published on the MØBLER website.

Last updated: September 2026